Terms and Conditions
The following document sets out the Terms and Conditions (hereinafter "Terms") applicable to stays at one of the villas at MacZoni Recanati Estate (hereinafter "the Property") for all bookings, regardless of the platform through which they are made.
Once the Customer (hereinafter "the Customer") makes a booking, they will be bound by these Terms, together with the owners and staff of MacZoni (hereinafter "MacZoni").
LENGTH OF STAY
The check-in and check-out dates define the "Rental Period". The procedures and times vary depending on the property:
La Trovata
Check-in in person with a member of staff between 4.00 pm and 7.00 pm. The exact time of arrival must be agreed in advance with guests.
Check-out by 10:00 am.
La Sperduta
Self-check-in is available from 4 pm to 10 pm. Guests will receive check-in instructions once they have completed the online check-in process.
Check-out by 10:00 am.
The Guest and their party are required to vacate the Property immediately at the end of the Rental Period, and to return it in the same condition as it was received. Should the departure be delayed, an additional charge will be applied, calculated on the basis of the daily rate stated on our website or in the Airbnb listing.
PRICE AND PAYMENT TERMS
The price shown on the
platform where the Customer makes the booking shall be deemed the rental fee. This price
includes use of the Property the Customer is renting and all
associated services and facilities: bed linen, bathroom amenities,
kitchen utensils, glasses, cutlery and crockery, electricity,
internet and water. La Sperduta and La Trovata have private swimming pools and
jacuzzis. Use of the tennis and bocce courts and the playground is
shared between the villas.
The rental fee is payable in accordance with the terms specified in the Booking Terms and Conditions.
Any additional services such as experiences (e.g. visits to wineries,
fresh pasta-making classes), chauffeurs, private chefs or massages, may be
booked by the Guest subject to prior agreement with the staff and confirmation of
availability. These additional costs shall always be paid
directly by the Guest to the service provider,
in accordance with the payment methods specified by the latter. The
staff and owners shall endeavour to ensure the best
conditions for the Guest to enjoy the extra services,
however, they shall in no way be liable for any shortcomings
relating to the provision of the service.
For additional services of a different nature (e.g. extra cleaning requested by the guest), payment will be processed via a payment link sent directly to the customer by the staff.
PRICING TERMS
STANDARD RATE — Free cancellation up to 7 days before check-in.
Upon confirmation of the booking: payment of 50% of the total amount; no cancellation fee if cancelled within 7 days of the check-in date.
7 days before check-in: payment of the remaining 50%; cancellation without penalty.
From 6 to 1 day before check-in: a cancellation fee of 50% of the total amount.
On the day of check-in and in the event of a no-show: a penalty of 100% of the total amount.
FLEX RATE — A non-refundable 30% deposit is required upon confirmation. The balance is due 14 days before check-in.
Upon confirmation of the booking: a 30% deposit (non-refundable). In the event of cancellation, a cancellation fee equivalent to 30% of the total amount (corresponding to 100% of the deposit paid).
14 days before check-in: payment of the remaining 70%. In the event of cancellation after this date, a cancellation fee of 30% of the total amount will apply.
On the day of check-in and in the event of a no-show: a penalty of 100% of the total amount.
NON-REFUNDABLE RATE — Cancellation incurs a 100% charge at any time after booking.
Upon confirmation of the booking: immediate payment of 100% of the total amount.
In the event of cancellation, changes or a no-show: a penalty of 100% of the total amount, with no possibility of a refund.
MacZoni advises customers to take out travel insurance.
SECURITY DEPOSIT
A security deposit is required for bookings made via the website or at reception.
500 euros for La Sperduta;
€1,000 for La Trovata.
The security deposit will be charged at least one week before arrival and automatically refunded, provided there is no damage, 7 days after check-out. In the event of damage caused to the Property, MacZoni reserves the right to assess the damage and retain the amount necessary to carry out repairs. Should the security deposit be insufficient to cover the cost of repairs, MacZoni reserves the right to request payment of the difference from the Guest.
GENERAL INFORMATION
MacZoni reserves the right to make changes to the specifications
of the Property deemed necessary for operational reasons.
MacZoni reserves the right to change furniture, furnishings, services,
facilities and/or any part of the activities, whether advertised or
previously available, without prior notice. As with any
property, repairs may be necessary due
to wear and tear. MacZoni is not liable for any faults
with electrical appliances, heating or water supply failures, etc.,
which may occur in the Property during the Rental
Period; however, together with the Staff, it will always do its utmost to
restore services promptly should any faults
or unforeseen interruptions occur.
MAXIMUM NUMBER OF GUESTS and CHECK-IN PROCEDURE
The maximum number of people permitted to stay at the Property must not exceed the following, unless otherwise agreed in writing with the staff.
La Trovata: 8 people;
La Sperduta: 10 people.
The Customer is responsible for ensuring that
all members of their group comply with these Terms.
Guest identification
is a necessary and mandatory requirement, as stipulated
by Italian law, for guests to enter the premises.
Identification will take place via an online check-in procedure on the
MacZoni website; the link to upload the required details will be
sent to guests by the concierge service a few days
before the scheduled check-in date. Guests must
upload the required documents and information
themselves.
Please note: If you are checking in in person (e.g.
La Trovata), you must still complete the document upload process
before arrival to ensure
a smooth and efficient check-in for the guest.
EVENTS ON THE ESTATE
Unless otherwise agreed in writing with MacZoni, the Customer acknowledges that they are renting the Property solely for holiday and leisure purposes.
The Guest agrees not to take up residence at the Property for any reason, including, but not limited to, work, study, health reasons, etc.
The Customer further undertakes not to organise parties, weddings or other events involving external guests, unless prior agreement has been reached with MacZoni.
CUSTOMER RESPONSIBILITY
The Guest undertakes to behave in a responsible and respectful manner at all times. The Guest undertakes not to intentionally damage or alter the Property, to do their utmost to preserve the contents, furnishings and appliances of the Property, and not to remove or reposition any items within the Property.
The Customer undertakes not to do anything that might cause inconvenience or disturbance to MacZoni or its staff, including any action that might result in a breach of MacZoni’s property insurance or an increase in its insurance premiums.
The Guest undertakes not to use the Property for any illegal purposes, including the use or possession of illegal drugs, or the use of explosives, fireworks or any other material that poses a danger to life, safety or property.
The Customer undertakes to comply with all local and national laws, including those relating to immigration.
MacZoni reserves the absolute right to ask any individual to leave the premises at any time due to disruptive behaviour, without any refund.
LIABILITY
MacZoni and its staff shall not be liable for any accidents, losses, damage, injuries, theft or incidents arising from and/or in connection with the rental of the Property involving the Guest, their party or any pets, except in cases of gross negligence or wilful misconduct on the part of MacZoni or its staff.
The Customer agrees that MacZoni shall not be liable for any loss or damage caused by weather conditions, accidents, injuries, loss, theft, riots, strikes, earthquakes or any cause beyond MacZoni’s control. MacZoni strongly recommends that the Customer takes out travel insurance with medical cover for the duration of their stay.
COMPLAINTS
Nel caso improbabile che si verifichi un problema nella Proprietà , il Cliente può prontamente avvisare il servizio concierge o lo Staff, tramite i canali di comunicazione convenzionali (Whatsapp; Messaggi sulla piattaforma di prenotazione) che si metterà in moto per la più tempestiva risoluzione del problema. Nessun rimborso o adeguamento sarà concesso per guasti meccanici imprevisti come la fornitura di elettricità , internet, acqua, piscina, aria condizionata, elettrodomestici, ecc. salvo evidente negligenza o dolo da parte dello Staff o di MacZoni.
Leaving the Property without the permission of MacZoni or the staff will not constitute a valid reason for a refund.
Any complaints made by the Guest without giving MacZoni, the staff or the concierge service sufficient notice, and without giving them the opportunity to resolve the issues raised in the complaint, shall exempt the management from any claims for a refund.
RIGHT OF INSPECTION
MacZoni staff shall be entitled to carry out maintenance outside each Property at any time and to inspect the interior of the Property at any time during the Tenancy Period, subject to two hours’ notice, which may be given in person or via standard communication channels.
SUBLET
The Guest may not sublet the Property or any part of it.
CHILD SAFETY
Children on the premises must be properly supervised by a parent or guardian at all times. MacZoni accepts no liability for any accidents that may occur during their stay.
PEOPLE WITH DISABILITIES
La Sperduta is not wheelchair accessible. The ground floor of La Trovata is wheelchair accessible and features a living room that can be converted into a bedroom on that floor.
Not all facilities are fully accessible to people with all types of disabilities: please contact us before booking to check that they meet your needs.
MacZoni accepts no liability for any accidents or problems that may arise due to any accessibility limitations of the premises.
PETS
As a general rule, pets are not permitted on the premises. However, the MacZoni staff reserves the right to assess requests made by guests at the time of booking and, at their discretion, to accept them. If a request is accepted, a surcharge will apply, payable in addition to the cost of the stay, amounting to:
La Trovata: €200 per stay;
La Sperduta: €100 per stay.
In any case, pets are not permitted on furniture or beds. The guest will be liable for any damage caused by the pet.
PHOTOGRAPHY
There may be differences between the text and photographs used on our website or social media and the actual Property. Photographs taken at the Property may not be used for commercial purposes without the prior written consent of MacZoni.
Guests who tag @maczoni_recanati_estate in their Instagram posts taken at the property will be entitled to a voucher offering a 10% discount on their next stay at the property.
INTERNET
The Guest undertakes not to use the Property’s Wi-Fi to visit illegal websites or to carry out illegal online activities.
GOVERNING LAW AND JURISDICTION
These Terms are governed by Italian law and any dispute concerning the interpretation, performance or validity of these Terms shall be settled exclusively by the Court of Macerata, Italy.
